30-Day Returns
Full 30 days to decide if it's right for you
No Restocking Fees
We cover all restocking costs
Fast Processing
Refunds within 10 business days
30-Day Return Policy
You have 30 days after receiving your item to request a return. To be eligible, your item must meet the following conditions:
- Item must be in the same condition as received — unused and unopened
- Original packaging and any tags must be intact
- Receipt or proof of purchase is required
How to Initiate a Return
Contact Us
Email us at returns@sacrasoul.com with your order number and reason for return.
Receive Your Label
Once approved, we'll send you a return shipping label and detailed instructions.
Ship Your Return
Pack your item securely and drop it off at the designated carrier location.
Receive Your Refund
Once we receive and inspect your return, your refund will be processed.
Damages & Issues
Please inspect your order upon arrival. Contact us immediately if your item is defective, damaged, or if you received the wrong item.
We'll acknowledge your message and respond within 7 days of receiving all necessary details. Our team will review the issue and make it right as quickly as possible.
Non-Returnable Items
Due to their personal nature, the following items cannot be returned for a refund:
Skincare Products
For hygiene reasons
Essential Oils
Once opened
Custom Orders
Made specifically for you
However, your satisfaction still matters to us.
If you're unhappy with any of these items, reach out to us — we'll do our best to replace it with something that better suits you, or find another way to make things right.
We also cannot accept returns on sale items or gift cards. If you're unsure whether your item qualifies, please contact us before returning.
Refunds
Once we've received and inspected your return, we'll notify you of approval or rejection.
Processing Time
10 Business Days
From return approval to refund
Bank Processing
3–5 Additional Days
Varies by financial institution
Exchanges
The fastest way to get what you need is to return your current item and place a new order for the desired product. Once your return is accepted and processed, you're welcome to order the replacement item.
European Union Rights
14-Day Cancellation Right
If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days — for any reason and without justification.
To be eligible, the item must be in its original condition, unused, with all tags and packaging intact. Proof of purchase is required.